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BC Services Card for Android app Unsecured Network error - update

Last updated: February 28, 2025

We made a change to our BC Services Card for Android app on January 24, 2025. The change ensures the continued security of the app but may result in an “Unsecured Network” error.

To avoid this error, when using the app, perform a software security update if your Android device has version 9.0 or later of the operating system. To do this, go to 'Settings,' 'Software Update,' and then download and install security update. For Android version 8 and older, please download the latest BC Services Card app from Google Play.

For Android

Requires Android version 6.0 or later. You can not use a beta operating system.

You may have received an email from us on this topic with the subject line “You need to update your BC Services Card app soon”. This bulletin provides additional information.


Need more help?

You can find more help in the user guides. If you are not able to find what you are looking for and want to talk to someone, call the BC Services Card Help Desk.

Service BC Help Desk

Open Monday to Friday (except statutory holidays)

7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time

1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)

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